Like many businesses today, answering every incoming call just isn’t practical. So, to save time and staff requirements, many companies turn to an auto-attendant. But is your auto-attendant helping or hurting the customer experience? Can it improve operational efficiencies, too? Here’s what you need to know when setting up your auto-attendant system to improve your […]
The Benefits of a Properly Set Up Auto Attendant Read article »
We’ve all experienced Robocalls or spam phone calls. Unfortunately, despite stringent legislation, these calls seem to be more common now than ever. With more people working from home or in hybrid settings and often using their cell phones for work, is it even possible to stop these annoying and unwanted calls? If so, how can you do it? Do you need
What are Robocalls and How Can Your Business Prevent Them? Read article »
Finding the right collaboration software and online tools for your nonprofit organization is essential—especially as remote work has become commonplace. Many nonprofit organizations struggle with project management, task tracking, and communication when face-to-face interactions are limited. Since nonprofits rely heavily on volunteers and fundraising, remote work can add additional costs and management challenges. However, collaboration
4 Reasons Why Non-Profits Need Better Collaboration Tools Read article »
If you’re like many businesses today, answering every incoming call just isn’t practical, even with a dedicated, full-time receptionist. It’s no wonder, then, that many businesses turn to auto attendants. Automating tasks like directing phone calls with a well-crafted auto attendant script saves time and money by making more efficient use of existing staff. It’s
Manufacturing companies are fast-moving, always-changing, and require flexibility from their communications systems. Like any industry, it’s important to keep up with the ever-evolving workforce. Every manufacturer has a very good chance of seeing an increase in production and organization when using a business VOIP, or Voice Over Internet Protocol, solution. The biggest advantage of VOIP
How Manufacturing Benefits From VOIP Read article »
Talking on the phone and multi-tasking are a part of everyday business. A recent study conducted by HealthGuidance stated that up to 50% of office workers suffer from chronic neck pain with much of that attributed to using the telephone. How do you prevent that pain in the neck or added stress throughout the work
What A Pain In The Neck Read article »
What is “number portability”, and why is it important for your business? The concept of VoIP number portability refers simply to the ability for a VoIP provider to take a traditional phone number out of the public switched telephone network and apply it to VoIP service. This can be highly valuable for a business. Let’s
7 Reasons Number Portability is Important to Your Business Communications Read article »
VoIP is a great way to save money and stay connected without having to pay long distance charges. If you want to enjoy its benefits, however, you’ll need to integrate your mobile phone into your VoIP system. VoIP stands for voice over Internet protocol, and it uses the same protocols as the internet. This means
5 Steps to Maximizing Mobile Phone and VoIP Integration Read article »
It’s fact that people communicate differently. You see it every day in business. One person is great on the phone and picks it up eagerly while another wants to screen all calls, and still another likes reaching out on emails first, then following up with a call. No matter how you and your company handle
2 Business Communication Benefits to Managing Call Flow Using VoIP Read article »
The first question most business owners and decision makers have, when thinking about upgrading ANY business process or technology, is: how much does it cost? When it comes to an upgrade to voice over IP telecommunications, the answer is simple. The cost to upgrade is minimal, and the savings a business will experience by switching
A VoIP Phone System – What Does it Cost? Read article »
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