What Is Service Provisioning in Telecom? Now more than ever, IT networks and communication infrastructure are an integral part of our everyday lives. Functioning seamlessly in the background, it’s easy to take these networks for granted. Because of this, we often overlook how these systems function. Because of this, we often overlook how these systems …
If you’ve recently heard of SIP trunking, you may be wondering what it is, why it’s important, and how you can use it in your organization. Put simply, SIP trunking is when you take a data connection and use that instead of traditional copper lines. This type of system allows you to connect your voice …
SIP Calls Explained: How Does it Work & Do You Need It? Read article »
How would you rate your office phone system? Is it outdated? Are you unsure that it meets your current needs? If you answered yes to either question, then you may want to consider upgrading your business phone services. Reliable phone systems are essential for running a successful business. It’s key to successful business communication both …
Top 5 Features Business Owners Want in Virtual Phone Systems Today Read article »
What is a cloud PBX system? Let’s begin with the basics. What does PBX even mean? A PBX is a private branch exchange or privately owned and managed phone system. But, really, it’s just a system that does stuff for you like manage your inbound calling. It can have a variety of functionalities, auto attendants, …
What is a Cloud PBX System, and How Do You Choose the Best Option for Your Business? Read article »
Like many businesses today, answering every incoming call just isn’t practical. So, to save time and staff requirements, many companies turn to an auto-attendant. But is your auto-attendant helping or hurting the customer experience? Can it improve operational efficiencies, too? Here’s what you need to know when setting up your auto-attendant system to improve your …
The Benefits of a Properly Set Up Auto Attendant Read article »
Many businesses are so focused on IT and technology when planning for disasters and outages. This is a good thing. Unless it occurs at the expense of planning for your telephone communications. Far too often, the business phone system is treated as an afterthought rather than the central hub of communication your business phone continues …
Customer service should be the first priority in any business. Communication should be a close second. While you may provide great customer service, tensions can still arise if proper communication and communication channels aren’t there. How do you find the right channels? Who can you trust to help you make these choices? Find the answers …
Choosing the Best Phone Service for an Exceptional Customer Experience Read article »
We’ve all experienced Robocalls or spam phone calls. Unfortunately, despite stringent legislation, these calls seem to be more common now than ever. With more people working from home or in hybrid settings and often using their cell phones for work, is it even possible to stop these annoying and unwanted calls? If so, how can you do it? Do you need …
What are Robocalls and How Can Your Business Prevent Them? Read article »
While it sometimes seems like we may not ever get out of the pandemic, there will eventually be an end to it. Virtual meetings and gatherings, however, are here to stay. But how can your business’s needs best be met when utilizing virtual meeting tools? How do you know which tools will help you provide …
3 Must-Do Steps to Select the Right Virtual Meeting Tool for You and Your Business Read article »
There are many phone services available for businesses today that you may not even realize exist. How do you know which ones will work wonders for your business? Does your business even need some of these options? What are the services available? Here we explore virtual phone numbers. In this piece, we will answer quite a few of your burning …
5 Little Known Reasons a Virtual Phone Number Will Save Your Business Read article »
The idea of a hybrid workplace is one that has been around for quite some time. It wasn’t until the pandemic, though, that companies began seriously looking for solutions that will allow them to successfully accommodate hybrid work solutions. Many companies scrambled to create solutions that work “for now” as the pandemic raged on, and remote work became the rule rather …
Hybrid Workplaces: A New, Not So New, Concept Read article »
Many business owners may wonder whether they need a business phone number, especially if things are going smoothly operating the business using their mobile phone. And the truth is, it depends. Some businesses can operate effectively using a regular cell phone plan, at least in the beginning. But as your business grows and expands, a …
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