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SIP Calls Explained: How Does it Work & Do You Need It?

SIP calls are revolutionizing how businesses communicate, offering a more efficient and cost-effective alternative to traditional phone lines. This technology is transforming business operations by providing high-quality voice services over data connections or Voice over Internet Protocol (VoIP). Ohio businesses can now easily connect with their customers through mobile phones and stay in touch using …

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How the Right Technology Empowers Non-Profits: Discover the Wildix Difference

Non-Profit Organizations (NPOs) play a pivotal role in addressing social and humanitarian causes, driven by their unwavering commitment to making a positive social impact. Operating without the pursuit of profits, these organizations focus wholeheartedly on fulfilling their noble mission. In this pursuit, technology becomes a vital ally, empowering entire organizations to operate more efficiently and …

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7 Reasons Why Wildix Is the Right VoIP for Your Business

Effective communication is key to the success of any business. That’s why it’s essential to have a reliable and efficient communication system that can keep your company running smoothly. Wildix is a cloud browser-based unified communications solution that provides a complete business collaboration platform that is entirely secure by design. Here are seven reasons why …

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What is Service Provisioning in Telecom?

What Is Service Provisioning in Telecom? Now more than ever, IT networks and communication infrastructure are an integral part of our everyday lives. Functioning seamlessly in the background, it’s easy to take these networks for granted. Because of this, we often overlook how these systems function. Because of this, we often overlook how these systems …

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Top 5 Features Business Owners Want in Virtual Phone Systems Today

How would you rate your office phone system? Is it outdated? Are you unsure that it meets your current needs? If you answered yes to either question, then you may want to consider upgrading your business phone services. Reliable phone systems are essential for running a successful business. It’s key to successful business communication both …

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What is a Cloud PBX System, and How Do You Choose the Best Option for Your Business?

What is a cloud PBX system? Let’s begin with the basics. What does PBX even mean? A PBX is a private branch exchange or privately owned and managed phone system. But, really, it’s just a system that does stuff for you like manage your inbound calling. It can have a variety of functionalities, auto attendants, …

What is a Cloud PBX System, and How Do You Choose the Best Option for Your Business? Read article »

an auto-receptionist can create a frictionless, positive customer experience when set up correctly

The Benefits of a Properly Set Up Auto Attendant

Like many businesses today, answering every incoming call just isn’t practical. So, to save time and staff requirements, many companies turn to an auto-attendant. But is your auto-attendant helping or hurting the customer experience? Can it improve operational efficiencies, too? Here’s what you need to know when setting up your auto-attendant system to improve your …

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Unplanned Phone Outages: How to Be Better Prepared and How Your Phone Company Can Help

Many businesses are so focused on IT and technology when planning for disasters and outages. This is a good thing. Unless it occurs at the expense of planning for your telephone communications. Far too often, the business phone system is treated as an afterthought rather than the central hub of communication your business phone continues …

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Choosing the Best Phone Service for an Exceptional Customer Experience

Customer service should be the first priority in any business. Communication should be a close second. While you may provide great customer service, tensions can still arise if proper communication and communication channels aren’t there. How do you find the right channels? Who can you trust to help you make these choices? Find the answers …

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What are Robocalls and How Can Your Business Prevent Them?

We’ve all experienced Robocalls or spam phone calls. Unfortunately, despite stringent legislation, these calls seem to be more common now than ever. With more people working from home or in hybrid settings and often using their cell phones for work, is it even possible to stop these annoying and unwanted calls? If so, how can you do it? Do you need …

What are Robocalls and How Can Your Business Prevent Them? Read article »

3 Must-Do Steps to Select the Right Virtual Meeting Tool for You and Your Business

While it sometimes seems like we may not ever get out of the pandemic, there will eventually be an end to it. Virtual meetings and gatherings, however, are here to stay. But how can your business’s needs best be met when utilizing virtual meeting tools? How do you know which tools will help you provide …

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5 Little Known Reasons a Virtual Phone Number Will Save Your Business

There are many phone services available for businesses today that you may not even realize exist. How do you know which ones will work wonders for your business? Does your business even need some of these options? What are the services available? Here we explore virtual phone numbers. In this piece, we will answer quite a few of your burning …

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