Our training video series, phone training manual, and call record instructions are available to you for the majority of our features and services. Since all Ohio.net Voice Over IP configurations are individually designed for each customer, your system may operate or look a little different than the video. If you have specific questions regarding your setup or need a higher level of support, please call us at 330-658-0555. We are happy to help.
Cloud Phone & Services
Need help setting up your new phone system? This step-by-step video tutorial will show you how to assemble your phone, including setting up the Ethernet cable. Don’t worry, it’s easy!
Using Your Polycom VVX 300/400 IP Telephone
- Learn about the icons and indicators
- Review the phone settings
- Set up voicemail and call forwarding
- Use call waiting, hold, transfer, and call parking
Zoiper Installation Process
Adding your Zoiper Desktop License & Configuring Extension
- Receiving your Zoiper 5.0 License
- Email from Zoiper@Ohio.net
- Link to install the software on the computer that will be your phone
- License Key for unlocking the full phone version
- Email from Zoiper@Ohio.net
- Installing our welcome letter info with extension
- Extension Login Username/Password
- Web Portal and Voice Mail access
Hosted Phone & Services
Where’s this wire go? Follow these four easy steps to get your new phone powered up and ready to go.
Placing and Receiving Calls
This video covers internal, external, local, long distance, and international calling. Learn how to navigate your call history.
In this hosted training video, you will learn how to execute both blind and attended transfers. It’s easy!
In this quick video, you will learn how to navigate your voicemail, as well as how to record personalized greetings including:
- No Answer
- Do Not Disturb
Learn how to identify common issues with your hosted phone setup and how to resolve them. For additional help, please feel free to call our tech support team; we’re glad to help! The tech number is located in your “Welcome Letter” or you can call 330-658-0555, option 2.
Using Your Cisco Telephone
Using Your Hosted Services
Call Record Instructions
Follow these instructions to search for calls, email, and run reports.
Go to http://callrec.vpbx.ohio.net/ and enter your username and password, which is available in your welcome letter.
Finding a Call
When in the “Search & Play” tab, there are multiple criteria you can use to locate a specific call or group of calls, including:
- Caller or Receiver (Extension)
- Phone #
To search for a call, enter one or more of the above criteria into the search bar fields at the top of the page and click “Search”.
The results from the search can be further filtered by organizing the list by ascending or descending order by the criteria of your choice. These criteria are listed across the top:
- Phone #
- Duration (of call)
- Date Time
To sort by one of the above criteria, mouse over the one you wish to select. The text box will lighten and a down arrow will appear. Click the arrow and choose from “Sort Ascending” or “Sort Descending” in the menu.
Clearing Your Search
To clear a search, click the “Clear” button across from “Search” on the far right.
To listen to a call, click the “Play link under the Options column of the call you wish to hear. This will download the audio file. Files can be opened or saved then opened. You do not need to save a file to listen to your call.
Note: Depending on the browser you are using (ie: Chrome, Internet Explorer, Firefox, ect.) your downloaded file will appear in different locations. If you cannot find your audio file directly in your browser, the file should be available in you computer’s “Downloads” folder.
If you would like to send your file to an email account, click on the “Email” link in the Options column of the call you wish to send.
The ‘From’ field will be filled for you with your user email. Enter the email of your desired receiver in the ‘To’ field. A CC field is also available. The subject line will read “Sip Print Audio File Attached”, but can be changed if needed. Click ‘Send’ to deliver your email or ‘Cancel’ to exit the window without sending.
Rating & Notes
Star ratings and notes can be added by the user by clicking the “Edit” link under the Options column in any given call.* A separate window will pop up, with a text box for typing notes. A rating can be given to the call by selecting 1-5 stars. Click “Save” to keep changes or “Cancel” to exit the window without saving.
*This section call also be reached by double-clicking the “Notes” field.
Click on the “Reports” tab at the top of the page. Here, you will find 5 sub-tabs, each of which are a different report you can run. These include:
- Top Users by Call Count
- Top Users by Duration
- Rating by User
- Most Frequently Dialed
- Longest Calls
Click on the tab of the report you wish to run, then select the date range using the search bar. You also have the option to narrow your report criteria by minimum and maximum call duration (by seconds). Click “Run Report”.
Reports include both a graph and spreadsheet of the information. Reports cannot be downloaded.