It’s fact that people communicate differently. You see it every day in business. One person is great on the phone and picks it up eagerly while another wants to screen all calls, and still another likes reaching out on emails first, then following up with a call.
No matter how you and your company handle business communications, a phone system using Voice over Internet Protocol (VoIP) lets your staff handle calls via their preferred method, while callers get a positive user experience as well.
Below are the key ways that VoIP can help you manage call flow to achieve phone communication success.
With a Hosted VoIP phone system, you can choose which type of answering works best for your company and your employees. Some people like to have options and VoIP can fit the bill. Best of all, you can modify it as your business changes.
For example, you can:
- Have a live person answer the phone every time the number rings
- Set up automated answering for all incoming calls
- Choose which calls go to a live person and which calls go into an automated stream
- Forward calls to other offices or even a personal cell phone
- Choose custom options for everyone in the office
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Positioning and Branding
With a VoIP system, your business can make a great first impression with new callers and build upon existing relationships with others. Greeting a caller in a welcoming way and getting her right to the person she needs is essential in customer service. Along with the flexibility mentioned above, the ability to move someone through the call quickly and easily helps position yours as a company who cares about its constituents.
Whether you’re a small company looking to position yourself as larger than life, a mid-size business challenged with connecting customers and employees across the country, or a large organization handling thousands of calls a day, VoIP phone system features help to present your business in the best possible light.