Like many businesses today, answering every incoming call just isn’t practical. So, to save time and staff requirements, many companies turn to an auto-attendant. But is your auto-attendant helping or hurting the customer experience? Can it improve operational efficiencies, too? Here’s what you need to know when setting up your auto-attendant system to improve your …
The Benefits of a Properly Set Up Auto Attendant Read article »
Customer service should be the first priority in any business. Communication should be a close second. While you may provide great customer service, tensions can still arise if proper communication and communication channels aren’t there. How do you find the right channels? Who can you trust to help you make these choices? Find the answers …
Choosing the Best Phone Service for an Exceptional Customer Experience Read article »
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