What Can We Help You With?
In the event that you need support for your VoIP Phone, Colocation, Web Hosting or Dedicated Connection service, please follow the contact information below for a quick and easy resolution.
VoIP Phone Support
Business Hours Support
M-F 8:30 am – 5:00 pm
Tier 2 Technical Support: 855-658-0555
Technical support: admin@ohio.net
After-Hours Support
Tier 1 Technical Support: 888-557-8893
Internet Access Support
24/7/ 365 Support
Tier 1 Technical Support: 888-557-8893
Colocation Support
Business Hours Support
M-F 8:30 am – 5:00 pm
Tier 2 Technical Support: 855-658-0555
The colocation facility is open for access to your equipment.
After-Hours Support
Tier 1 Technical Support: 888-557-8893
The colocation facility is open for access to your equipment with a key card.
Web Hosting Support
Business Hours Support
M-F 8:30 am – 5:00 pm
Tier 2 Technical Support: 855-658-0555
After-Hours Support
Tier 1 Technical Support: 888-557-8893
Web Hosting & Domains
Systems Support: pagesystems@ohio.net
Emergency Support
Our support staff at Ohio.net is dedicated to resolving your phone, web hosting, or web connection needs. Should you experience any major incidents or service disruptions on a dedicated business account, you can direct calls to emergency support by calling:
888-557-8893
*After-hours network support carries a $50.00 per half-hour fee if the resolution is not an Ohio.net-related issue (minimum ½ hour).
Please note: after-hour support is for emergencies and network-level support only. It is not for resolving end-user issues. Abuse or misuse of the emergency contact procedure will result in the above charges assessed per-incident or page.
See How-To Guides & Videos
Find more information to help you set up and troubleshoot your cloud or hosted system.
