Ohio.net vs Zoom: Best Business Phone System Comparison

When it comes to choosing the best phone system for your business, the options can feel endless. Ohio.net and Zoom Phone are both providers looking to modernize communications without sacrificing reliability or support. Both offer cloud-based VoIP solutions that eliminate the need for traditional phone lines, helping teams stay connected from anywhere.

While Zoom Phone is known for its integration with video conferencing and collaboration tools, Ohio.net stands out for its personalized service and scalable solutions tailored to small and mid-sized businesses. In this guide, we’ll compare the two side by side so you can decide which provider best fits your team’s communication needs.

Overview of Ohio.net and Zoom Phone

Ohio.net: The Dedicated VoIP Provider

With over a century of telephony expertise, Ohio.net stands out with full-service business communications, offering expert design, implementation, and ongoing support for each client. Unlike many competitors, Ohio.net is not a reseller. It directly provides solutions tailored to each business’s needs, acting as a true technical partner.

Their core offerings include hosted VoIP solutions, Cloud PBX, SIP Trunking, and PRI (ideal for bridging legacy business phones with VoIP systems). You can also count on internet services, web hosting, and security features as part of their comprehensive packages.

Zoom Phone: The Video Platform’s Voice Offering

Zoom Phone brings the trusted technology behind Zoom meetings to the business phone space. Launched as an extension to their video platform, Zoom Phone stands as a low-cost VoIP option that can be bought standalone or as part of Zoom Workplace, bundling phone, chat, meetings, and whiteboarding.

One big Zoom advantage: seamless integration with the popular video conferencing tools many companies already use.

VoIP Technology: The Foundation of Modern Business Phones

Before comparing options, let’s break down what makes VoIP so valuable for today’s businesses:

• Cost-effective: Lower calling costs, especially for long-distance and global calls.
• Flexible: Make and receive calls on office phones, computers, or mobiles.
• Feature-rich: Enjoy advanced call routing, auto attendants, and integrations with key business tools.
• Scalable: Easily add or remove lines as your business grows or changes.

Discover even more business VoIP features and benefits that drive productivity for today’s teams.

Both Ohio.net and Zoom Phone build their services on these VoIP fundamentals, but they implement features and prioritize flexibility differently.

Core Services Comparison

Choosing the right business phone system is about understanding your company’s unique needs.

Phone System Infrastructure

Ohio.net delivers a full set of VoIP solutions to meet you where you are:

• Hosted VoIP: Pure cloud phone service, no bulky on-site gear needed.
• Cloud PBX: Professional voice and Cloud PBX professional voice solutions with advanced call routing.
• SIP Trunking for PBX systems: Integrate existing PBX gear with VoIP. Learn more.
• PRI: Bridge legacy office setup to modern VoIP.
• Wildix Integration: Add powerful collaboration tools and mobile apps.

Zoom Phone simplifies things to focus on cloud-based calling:

• Standalone Cloud Phone: No on-premises equipment required.
• Zoom Workplace Integration: Seamlessly connects phones with Zoom chat, meetings, and more.
• Desktop & Mobile Apps: Take your work number wherever you go, on any device.

Key Takeaway: Ohio.net gives businesses flexible options, ideal if you’re transitioning from old tech or have specific infrastructure to protect. Zoom Phone is built for those who want pure cloud and tight Zoom video integration.

Features and Capabilities

Ohio.net Features

• Standard PBX Features: Call forwarding, voicemail, caller ID, and call transfer.
• Advanced Options: Auto attendants, ring groups,and time-of-day routing.
• Collaboration Tools: Chat, file transfer, and desktop sharing.
• Video Conferencing: Peer-to-peer and hosted options.
• Mobile Integration: Wildix app for safe business communication on mobile.
• Call Management: Call recording, queueing, and conference bridge.
• Hardware Flexibility: Use virtually any VoIP phone brand you like.

Zoom Phone Features

• Core Calling: Forwarding, voicemail, caller ID, advanced call routing.
• AI Features: Call analysis, note-taking, transcription, and summaries.
• Unified Comms: SMS, chat, plus video integration.
• Desk Phone Support: Compatible with major hardware brands.
• Global Reach: Local access in up to 49 countries.

Key Takeaway: Ohio.net customizes features for industry needs and hardware setups, while Zoom Phone stands out for its AI tools and global, video-first approach.

Integrations

Ohio.net integrates with the tools central to your workflow:

• CRM Integration (Salesforce, Hubspot, Zoho). Explore more in our piece on CRM integration with business phone systems.
• Outlook plug-ins.
• Custom integrations for specialized needs.

Zoom Phone opens the door to 170+ pre-built integrations:

• Major CRM tools (Salesforce, HubSpot, Zendesk)
• Slack, Google Workspace, Microsoft Outlook, Five9 Contact Center
• Microsoft Teams (via Zoom App or Direct Routing)

Key Takeaway: Zoom Phone boasts a broader ecosystem for plug-and-play integrations, but Ohio.net shines with custom development for unique requirements.

Reliability and Customer Support

Ohio.net Support and Reliability

• Direct Customer Service: (888) 881-0805
• 24/7 Support Line: (888) 557-8893
• Regular Business Support: M-F 8:30 am – 5:00 pm
• Emergency Help: After-hours support available (for a fee)

With dedicated teams and over 100 years in telephony, their support is hands-on and highly personalized, which is ideal if you want relationship-based service with experts who know your setup.

Zoom Phone Support and Reliability

• 24/7 Tech Support on all plans
• AI Chatbot
• Some users report variable results with support tickets and onboarding on entry-level plans.

Key Takeaway: Ohio.net wins for personal, expert support and fast, specific responses. Zoom covers more hours globally but may be less personal for small teams.

When to Choose Ohio.net vs. Zoom Phone

Choose Ohio.net if:

• You need advanced features, custom development, or hardware flexibility.
• Personalized, human support matters to your team.
• You’re transitioning from an older phone system.
• Your industry needs are unique or regulated.
• You want a tech partner, not just a provider.

Choose Zoom Phone if:

• You’re already invested in Zoom meetings.
• Cost transparency and rapid setup are top priorities.
• Your team works mostly remote/hybrid or internationally.
• AI call management adds value for your workflow.
• Plug-and-play integrations are a must.

Key Takeaway: Ohio.net favors custom setups and direct relationships, while Zoom is fast, cost-effective, and deeply connected to video communication.

Ohio.net Edges Out for Small Businesses Needing Advanced Features

To sum it up, both Ohio.net and Zoom Phone are top contenders in modern business VoIP. But for small businesses needing customized features, dedicated support, and seamless integration with existing workflows, Ohio.net takes the lead.

Their decades of expertise deliver deeper technical knowledge, direct relationship-based support, and a personal touch rare in today’s one-size-fits-all tech.

If your business requires custom features, like robust call recording, industry-focused compliance, or advanced Cloud PBX professional voice solutions, their team will go the extra mile to tailor the perfect system for you.

Take the Next Step with Ohio.net

Ready to experience a business phone system designed specifically for you? Contact Ohio.net for a personalized consultation. Their experts will understand your needs, analyze your setup, and create a solution to maximize your efficiency, service, and growth.

Don’t settle for generic; choose the phone partner who builds around your goals.