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Full Training

Thank you for choosing Ohio.net! You’ve got your phone— so what’s next? In this  training video, we cover everything you need to know about the many functions and settings of you new cloud phone system. To view specific topics, please see the videos below.


 

Phone Installation

Need help setting up your new phone system? This step by step video tutorial will show you how to assemble your phone, including setting up the Ethernet cable. Don’t worry, it’s easy!

 

 

Personal Settings

Let’s make your phone your own! In this training video you will learn how to adjust the:

  • Phone angle
  • Display brightness and contrast
  • Ring, handset, and speakerphone volumes
  • Ring type

Placing and Receiving Calls

Learn about internal, external, local, long distance, and international calls. This video also covers how to navigate your phone’s directory and call history.

 

 

Transferring Calls

In this training video we demonstrate how to execute blind verses attended transfers. There’s a call for you on line one!

 

 

Holding Calls

Hold, please! Just kidding, you can watch this video right now. Accidentally dropping calls is frustrating; watching this video can help! Learn the difference between “holding” and “parking” when placing callers on hold.

 

Parking Calls

Parking calls is as easy as parking your car! Unless it’s parallel parking...then it’s MUCH easier. After watching this short tutorial you’ll get it right every time.

Voicemail

Learn how to check your voicemail and record personal greetings, including no answer, do not disturb, busy, and name options. Pro tip: smiling while you’re talking makes your voice sound even friendlier!

 

 

Web Portal Login

Follow this tutorial to login at http://myphone.ohio.net. You will need the information contained in the “Welcome Letter” that came with your phone. This video contains a quick overview of the Web Portal interface.

Web Portal Features

A more in-depth look at the Web Portal interface and all the great things you can do there. Learn how to take calls remotely from your cellphone with “Find Me Calls” and how to set up forwarding numbers.

Troubleshooting

This video covers common problems that can occur and how to resolve them. If you are still having issues with your new phone, please contact our tech support in your “Welcome Letter”. You can also reach us at 330-658-0555, option 2. We’re always happy to help!