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Logging In

Go to http://callrec.vpbx.ohio.net/ and enter your username and password, which is available in your welcome letter.

Finding a Call

When in the “Search & Play” tab, there are multiple criteria you can use to locate a specific call or group of calls, including:

  • Caller or Receiver (Extension)
  • Phone #
  • Date

To search for a call, enter one or more of the above criteria into the search bar fields at the top of the page and click “Search”.

The results from the search can be further filtered by organizing the list by ascending or descending order by the criteria of your choice. These criteria are listed across the top:

  • Caller
  • Receiver
  • Phone #
  • Duration (of call)
  • Date Time
  • Rating
  • ID
  • Notes

To sort by one of the above criteria, mouse over the one you wish to select. The text box will lighten and a down arrow will appear. Click the arrow and choose from “Sort Ascending” or “Sort Descending” in the menu.

Clearing Your Search

To clear a search, click the “Clear” button across from “Search” on the far right.

Exporting Searches

Search results can be exported as an Excel file by clicking the ‘Export” button on the top right of your screen (next to Clear). Clicking this will automatically download the file to your computer.

Playing Calls

To listen to a call, click the “Play link under the Options column of the call you wish to hear. This will download the audio file. Files can be opened or saved then opened. You do not need to save a file to listen to your call.

Note: Depending on the browser you are using (ie: Chrome, Internet Explorer, Firefox, ect.) your downloaded file will appear in different locations. If you cannot find your audio file directly in your browser, the file should be available in you computer’s “Downloads” folder.

Emailing Calls

If you would like to send your file to an email account, click on the “Email” link in the Options column of the call you wish to send.

The ‘From’ field will be filled for you with your user email. Enter the email of your desired receiver in the ‘To’ field. A CC field is also available. The subject line will read “Sip Print Audio File Attached”, but can be changed if needed. Click ‘Send’ to deliver your email or ‘Cancel’ to exit the window without sending.

Rating & Notes

Star ratings and notes can be added by the user by clicking the “Edit” link under the Options column in any given call.* A separate window will pop up, with a text box for typing notes. A rating can be given to the call by selecting 1-5 stars. Click “Save” to keep changes or “Cancel” to exit the window without saving.

*This section call also be reached by double-clicking the “Notes” field.

Running Reports

Click on the “Reports” tab at the top of the page. Here, you will find 5 sub-tabs, each of which are a different report you can run. These include:

  • Top Users by Call Count
  • Top Users by Duration
  • Rating by User
  • Most Frequently Dialed
  • Longest Calls

 

Click on the tab of the report you wish to run, then select the date range using the search bar. You also have the option to narrow your report criteria by minimum and maximum call duration (by seconds). Click “Run Report”.

Reports include both a graph and spreadsheet of the information. Reports cannot be downloaded.